465 – Effect of transactional analysis education to nurses on patients’ satisfaction - 09/07/13
Résumé |
Introduction |
Patient satisfaction is an important indicator of quality of care and health facilities. It is a predictor of patient willingness to follow treatment regimen.
Objectives |
Patient perception of nurse caring has been associated with positive patient outcomes, better postoperative functional status and less symptom distress
Aims |
To determine efficacy of transactional analysis training on inpatient‘s satisfaction of nurses.
Methods |
This study was performed as a double blind, experimental design with participants assigned to either an intervention or a control group. The participants were the nurses who worked in the morning shift of a general hospital in Iran.
The intervention group received a brief training of transactional analysis by psychiatrist. Self-administered Satisfaction Questionnaire was used for assessing Patients’ satisfaction one week and one month and three months after training. Chi squares and t-test were used for Data analysis.
Results |
The study was conducted on 25 nurses in two groups of intervention and controls. twenty nurses (91.7%) were female and two nurses (8.3%) were male. Range of work experience was from 3 years to 20 years. There was a significant difference between patients’ satisfaction with intervention and control groups one week after TA education (P< 0.05).
Conclusions |
Application of the education intervention program provided a desirable effect by improving inpatients’ satisfaction.
Le texte complet de cet article est disponible en PDF.Vol 28 - N° S1
P. 1 - 2013 Retour au numéroBienvenue sur EM-consulte, la référence des professionnels de santé.
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