The purpose of this study was to qualitatively explore patient-reported barriers to surgery for primary hyperparathyroidism (PHPT) and identify actionable interventions to improve access to surgical care.

We recruited forty-nine patients in an endocrine surgery clinic at a large, academic medical to participate in an 11- question phone interview. All interviewees underwent parathyroidectomy for primary hyperparathyroidism. Responses were recorded and a codebook of qualitative themes, blinded to patient race and sex, was created by 3 independent reviewers. Comments were subsequently sorted into the codebook with patient demographic information.

Patients that experienced delays in parathyroidectomy most commonly cited “issues with the referral process” and “missed diagnosis” as the cause. Patients were asked to identify the most challenging part about the surgery process. Commonly evoked themes among patients of both races and sexes included “transportation” and “financial” with subthemes of “no ride,” “distance from surgeon,” “insurance,” and “difficulty taking time off work.” Patients were asked to name actionable interventions to improve access to surgical care. The most commonly evoked theme involved “support systems,” with subthemes of “transportation assistance,” “financial,” and “patient advocacy.” Physician factors were also commonly evoked among patients of both races with subthemes of “knowledge”, “communication,” and “listening.”

PHPT patients cited multiple barriers to undergoing surgery. Future work can focus on examining these questions with a larger patient cohort and examining delays at the referral and diagnosis stage, which was most commonly cited by our respondents.