Bedside vs webside: Assessing patient-reported experiences for in-person and telemedicine-based perioperative evaluations - 02/05/23
Abstract |
Background |
Though telemedicine has been identified as safe and feasible, data on patient reported experiences (PREs) are lacking. We sought to compare PREs between in-person and telemedicine-based perioperative care.
Methods |
Patients evaluated from August–November 2021 were prospectively surveyed to assess experiences and satisfaction with care rendered during in-person and telemedicine-based encounters. Patient and hernia characteristics, encounter related plans, and PREs were compared between in-person and telemedicine-based care.
Results |
Of 109 respondents (86% response rate), 55% (n = 60) utilized telemedicine-based perioperative care. Indirect costs were lower for patients using telemedicine-based services, including work absence (3% vs. 33%, P < 0.001), lost wages (0% vs. 14%, P = 0.003), and requirements for hotel accommodations (0% vs. 12%, P = 0.007). PREs related to telemedicine-based care were non-inferior to in-person care across all measured domains (P > 0.4).
Conclusions |
Telemedicine-based care yields significant cost-savings over in-person care with similar patient satisfaction. These findings suggest that systems should focus on optimization of perioperative telemedicine services.
Le texte complet de cet article est disponible en PDF.Highlights |
• | Telemedicine was associated with comparable patient reported experience scores. |
• | Telemedicine was associated with reduced indirect costs related to travel, housing, and work absence. |
• | Perioperative telemedicine has a low rate of redundant care with appropriate care utilization. |
Keywords : Telemedicine, Digital health, Patient reported experiences, Hernia, Abdominal wall reconstruction
Plan
Vol 225 - N° 5
P. 847-851 - mai 2023 Retour au numéro
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