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Mitigating the gender gap: How “DOCTOR” badges affect physician identity - 29/07/21

Doi : 10.1016/j.ajem.2021.04.037 
Jenny Chang, MD , John Arbo, MD , Michael P. Jones, MD , Joshua Silverberg, MD , Jill Corbo, MD, RDMS
 Department of Emergency Medicine, Jacobi Medical Center, Albert Einstein College of Medicine, 1400 Pelham Parkway South Bronx, NY 10461, United States of America 

Corresponding author at: Jacobi Medical Center, Department of Emergency Medicine, 1400 Pelham Parkway, South Bronx, NY 10461, United States of America.Jacobi Medical CenterDepartment of Emergency Medicine1400 Pelham ParkwaySouth BronxNY10461United States of America

Abstract

Objectives

Patients and their families frequently misclassify female physicians in the Emergency Department (ED) as non-physicians. Physician misidentification impacts the environment of care on multiple levels; including patient satisfaction and physician well-being. Implementing “DOCTOR” badges may be a low-cost tool to rectify these problems.

Methods

The study was conducted in a large urban academic medical center. Badges with the title “DOCTOR” was distributed to 83 Emergency Medicine (EM) residents and 28 EM Attendings in the department. After 3 months, the residents and Attendings were surveyed to assess the efficacy of the intervention. Descriptive data, univariable, and multivariable analyses were conducted.

Results

There were 98 respondents to the pre-intervention survey and 87 respondents to the post-intervention survey. 91% of EM physicians reported that they were misidentified by the patients and their families. Compared to male EM physicians, female EM physicians were disproportionately more likely to be misidentified as a non-physician 43% vs 97%, respectfully, 95% CI: [37,66], p < 0.0001. After wearing the “DOCTOR” badges, a postintervention survey showed decrease in misidentification of female EM physicians by patients and their families to 81.6%, a 15.4% decrease, p = 0.03. Being more valued was reported by 73.7% female physicians vs. 44.9% male physicians, 95% CI [7.9,46], p = 0.007. Similarly, 64.3% EM physicians felt less frustration with misclassification, 81.6% female physicians vs. 51% male physicians, 95% CI [10.5,47], p = 0.0033.

Conclusions

Female EM physicians are disproportionately misidentified by patients and their families and are more likely to feel undervalued when clarifying their roles. In only a span of 3 months, we found that the use of “DOCTOR” badges decreased misidentification and improved outcomes that may enhance physician wellness. Having EM physicians wear a “DOCTOR” badge may be a simple and effective long-term solution to this issue.

Le texte complet de cet article est disponible en PDF.

Keywords : Physician wellness, Physician identification, Patient satisfaction, Quality improvement, Gender bias, Racial bias


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Vol 46

P. 141-145 - août 2021 Retour au numéro
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