Utilization of mobile application improves perioperative education and patient satisfaction in general surgery patients - 12/04/21
, Christopher Marenco, MD, Daniel Lammers, MD, Jason Bingham, MD, Vance Sohn, MD, Matthew Eckert, MDAbstract |
Introduction |
Clear and accurate communication is paramount in delivering high quality surgical care. Through the development of a mobile application, we provided patients with a source of education and instruction throughout the peri-operative period.
Methods |
Patients >18 years old with a smart-phone undergoing elective general surgery procedures were eligible. Patients received perioperative educational materials and text message reminders of time-sensitive events via the application. A System Usability Scale and survey was administered.
Results |
100 patients were enrolled; 51% completed the survey. The average SUS score was 86, correlating with >90th percentile usability. 86% of patients felt that the application improved their surgical experience, 96% said the application provided essential reminders, and 90% felt that application clarified information. 84% of patients did not identify any inconsistency between the application and surgeon.
Conclusion |
Utilizing patient’s smart phones to aid in perioperative education is feasible and improves patient satisfaction. This application has a high usability score, indicating ease of use.
Le texte complet de cet article est disponible en PDF.Highlights |
• | Improvement in surgical education can be accomplished by using patient’s smartphones. |
• | This smartphone application was easy to use and improved patient satisfaction. |
• | This may lead to decreased readmission rates and ED visits. |
Keywords : Cell-phone, Patient satisfaction, Patient education, Smart-phone
Plan
Vol 221 - N° 4
P. 788-792 - avril 2021 Retour au numéro
Article précédent
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